Guest Service Assistant Job in Grand Mercure Roxy Hotel

Guest Service Assistant

Singapore, Singapore

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Process all guest check-in by confirming reservations, assigning room, issuing and activating room key.
Handle all payment types such as room charges, cash, checks, debit, or credit.
Attend to all check-out, including resolving any late and disputed charges.
Provide guests with directions and information regarding property and areas of interest.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Ensure guests’ requests and queries are attended to promptly, politely and efficiently.
Ensure a high level of customer service is consistently maintained and strive to exceed guests’ expectations.

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