Job Number 23026709
Job Category Food and Beverage & Culinary
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
He / She will be responsible for supervising, coaching and co-ordinating activities of the food
Servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests\xe2\x80\x99 complaints during the absence of the manager.
DUTIES AND RESPONSIBILITIES
1. Open and close shift in accordance with the manager\xe2\x80\x99s checklists.
2. Train, maintain and enforce all Marriott service standards through the use of used records, menus and appropriate training and reference materials.
3. Supervise and coach all associates in accordance to Marriott training programme.
4. To ensure enough staffing for the operation in all outlets.
5. To ensure smooth operation in all areas.
6. To ensure proper cashiering and billing procedures are adhered to.
7. To help the assistant manager in generating all necessary micros reports for outlets.
8. To supervise closing checklist for bartenders.
9. To conduct opening inventory and closing inventory of wines.
10. To ensure accuracy of associates\xe2\x80\x99 float money stored in safe deposit box.
11. Check and oversee cashiers\xe2\x80\x99 closing duties and ensure accuracy.
12. Ensure efficient scheduling and represent the outlets for all day to day operations.
13. Responsible for updating Leaves / PH / MC of all associates daily.
14. To conduct 15 minutes training to all associates on a daily basis.
15. Maintain all S.O.P. and L.S.O.P.
16. To conduct a proactive preventive maintenance inspection on a monthly basis.
17. Promote inter-departmental relations through candid communications channels.
18. To keep manager informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress and to pass any information regarding the operations to the manager at all times.
19. To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required and to check on guest satisfaction on a regular basis.
20. To take charge of assignment planning and schedule associates for their meal breaks.
21. Check on the cleanliness of the restaurant area and side stations and to do weekly inspection with the manager.
22. Understand and teach empowerment principles to ensure guests\xe2\x80\x99 satisfaction.
23. To LEAD BY EXAMPLE and have a \xe2\x80\x9chands on\xe2\x80\x9dapproach to motivate our associates to excel.
24. Maintain fair consistent counselling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment.
25. Monitor hours, staff overtime on a daily basis for restaurants as it relates to sales and profits.
26. Don\xe2\x80\x99t expect, inspect.
27. Be an aggressive Team player and have always \xe2\x80\x9cCAN DO ATTITUDE\xe2\x80\x9d
28. Cash/Bank Handling
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