Job Description

JOB RESPONSIBILITIES: * Ensure documentations for guest check-in including airport transfer, complimentary cakes etc, are ready. * Greet guests warmly and perform registration procedures. * A JOB RESPONSIBILITIES: Ensure documentations for guest check-in including airport transfer, complimentary cakes etc, are ready. Greet guests warmly and perform registration procedures. Assign guests to the appropriate room, issue room keys, provide directions to the rooms and up-sell when appropriate. Verify payment for stay including incidental costs by obtaining credit information. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Maintain accurate logs of messages, mail, packages, parcels or other items for guest delivery. Maintain accurate accounting of transactions and cash float. Answer incoming calls within 3 rings with appropriate greeting and attend to enquiries. Ensure folios and charges are keyed into system and maintained accurately. Facilitate guest departures by providing accurate statements, checking for guest satisfaction and collecting all payments due. Supporting the Concierge on transportation arrangement upon guest request. Support Concierge in handling guest enquiries relating to tourist and transport information in Sentosa and Singapore. Perform any other duties as assigned by management. Assist Concierge in carrying luggage or buggy guests when required. JOB REQUIREMENTS: Support and uphold the company mission, vision and values. Maintain the highest standards of professionalism, ethics, grooming and attitude towards staff and guests. Good Interpersonal and Communications Skills High level of interpersonal skills required. Customer service oriented. Good knowledge in resort and tourism. GCE O' levels and above. Able to work on shifts, weekends and public holidays. Knowledge of Front Office Operating System (HMS) would be an added advantage.