Job Description

About Iki Concepts

For almost a decade, the team at Iki Concepts has been delivering its passion for well-crafted dishes and spirits to the people of Singapore. We have a lot of pride and heart for crafting quality experiences and show this in how we develop and operate our concepts for guests and how we treat our people in a growth-oriented culture. We equally value traditional techniques and modern ideas knowing that both are important pillars for any hospitality craftsman to be successful in Singapore and, one day, hopefully, the world.

Why should you join us?

The people who fit in best here are energized by working with a company that is committed to delivering diverse dining experiences with consistency and care. We are a close-knit, fairly flat team where everyone is encouraged to contribute ideas and solutions at all levels. If you want to be part of a team where your individual abilities are recognized and appreciated, where you can help grow existing and new concepts, and where you receive close support for your individual growth and career, Iki Concepts is the place for you.



Job Summary

The Assistant Manager shall manage, plan, organize, control, and direct a team of staff operating in the service sections to ensure the smooth running of daily operations in line with the Company's business objectives and ensure guest satisfaction.

Duties and Responsibilities

1. Operations

• You shall be responsible for inventory management, including but not limited to sakes, glassware, and linen through proper planning and utilization of available resources
• Work with the OM to improve restaurant standards and service benchmarks to increase revenue and reduce costs, which include food and beverage, manpower, supply, and utility costs
• Jointly responsible for achieving sales targets, quality expectations, and service performance
• Ensuring cash management protocols are adhered to at all times and balances are correct
• Documentation of daily sales
• Create and update guest history and guest spending record
• Responsible for the costing and update of all costing sheets for Sakes
• Work closely with the kitchen to design an effective menu while ensuring excellent product quality at a fair price
• Work with Business Development, OM, Kitchen, and team to plan and execute events and help to co-ordinate all items
• Attend daily role calls prior to each service
• Attend bi-monthly food meeting
• Attend weekly operations meeting to ensure effective coordination and cooperation between the department
• Rendering assistance to other outlets that may be short-handed if and when their own operations allow
• Walk through the back and public areas including the entrance and washrooms before the daily operation to ensure a clean, neat, tidy, and odor-free environment
• To ensure all equipment is kept in perfect working condition and to report any deficiencies

2. Service

• Be able to describe and ensure the quality of food items, ingredients, and preparation methods, as well as provide knowledge of sakes and wines to all customers
• Supervise the team and ensure the execution of a high level of service and drink standards
• Participate in service to support the team.
• Ensure reservations and reconfirmations are captured, recorded, and honored
• Handling and resolving guests complaints

3. Human Resource

• Train, evaluate, lead, motivate and coach all employees in KYTHM to ensure that established Mission, Vision, and Core Values are met.
• Planning, coordination, and supervision of staff to attain high standards of product knowledge and service.
• Prepare work schedules and ensure sufficient manpower for all shifts in an efficient manner
• Planning with OM and execution of training programs
• Highlight and work with the OM to handle staff disciplinary issues and grievances

4. Health and Safety

• Ensure all equipment and spaces conform to sanitary regulations and high housekeeping standards
• Enforce food labeling.
• Monitor and ensure proper handling of equipment

Others

• Any other tasks as assigned to you by the OM.

Requirements

• At least 2 years of working experience (supervisor/managerial role) in a Japanese Fine Dining Restaurant
• Good knowledge of omakase course dishes and Sake
• Excellent communication and interpersonal skills
• Comfortable and confident to interact with others over the phone, messaging, emails, and face-to-face
• Conscientious, friendly, and courteous
• Able to multi-task and work with tight deadlines
• Ability to work independently and in a team

Working Days: 5.5 days per week (fixed Sunday OFF and Monday half-day OFF)

Location: Forum the Shopping Mall, Orchard Road

Salary Range: $3,000 to $3,600

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.