Job Description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.Job Duties and Responsibilitiesxc2xb7 Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.xc2xb7 Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.xc2xb7 Resolve feedback, issues and concerns raised by guests.xc2xb7 Motivate and guide part-time staff in delivering guest experiences.xc2xb7 Assist to conduct training of part-time staff in consultation with section lead.xc2xb7 Assist in maintenance and enforcement of park safety matters and procedures.xc2xb7 Assist in wildlife-human management efforts:- Update and maintain records of sightings and movements of wildlife.- Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.- Educate guests on wildlife campaigns in the parks.xc2xb7 Other relevant duties as assigned.Job RequirementsMinimum 1 year of relevant experience in hospitality or tourism industryPrior customer service experience will be an advantageExcellent communications skillsProficient in English and Mandarin preferred in order to communicate with Mandarin-speaking guestsConfident, energetic and outgoing personalityAble to work on weekends and public holidaysSpecialization : Park Operations
Type of Employment : Permanent
Minimum Experience : 1
Work Location : River Wonders

Mandai Wildlife Reserve