Guest Service Supervisor
Singapore, Singapore
Job Description
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- Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
- Assist the Duty Manager to reviews staffing roster at commencement of shift to ensure best deployment for maximum efficiency.
- Able to assist the Guest Service Executive in resolving any operational issues.
- Able to assist Duty Manager in controlling of room inventory. Managed allocations according to hotel directives. Plan room allocation and preparing arrivals, bearing in mind of any special requests.
- Coordinating with housekeeping
- Update PMS (Opera) and being able to use the program effectively.
- Promote, develop and maintain strong working relations
- Identify the person to whom he/she is speaking, the subject of the request and direct the guest accordingly.
- Monitor performance standards, reporting issues/concerns as needed.
- Able to assist the Duty Manager in handling guests\xe2\x80\x99 request and complaints.
- Able to train all existing and new team members.
- Able to assist the Le-Club ambassador in consistently promoting Le-Club.
- Able to assist the Asst/Front Office Manager in monitoring and checking on retro-claims.
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Job Detail
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Job IdJD1302666
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned