Job Description

Position: Guest Services Executive (Club Lounge) (Full time #530470)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore

Job Responsibilities:

• Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction in the club lounge.
• Manage room control, monitor availability and efficient release of rooms for arrival guests.
• Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.
• Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
• Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
• Handling cashiering duties.
• Monitor major group movement and coordinate with the various departments.
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
• Attends to guests with regards to general inquires, request and complaints.
• Meet and greet all the guests upon their arrival and /or departure.
• Extensively collect and gather all feedbacks from guests.
• Conduct Courtesy calls to guests during the course of their stays.
• Assist in VIP check in.
• Assist in major group movements.
• Perform any other duties as assigned by Superior.

Job Requirements:

• Enjoys interacting with guests and meeting new people
• Good communication and interpersonal skills
• Good team player and willing to learn
• Able to work rotating shifts, weekends and holidays

Advertised: 14 Jul 2022 Singapore Standard Time
Applications close: 13 Aug 2022 Singapore Standard Time