Job Description

Working Day: 6 days (Able to work on shifts, weekends and public holiday) Working Hour: 10am - 11pm / 11pm - 7pm (2/3 shift rotating) Salary: $2200 -$2500 (depends on experience) Location: Pasir Ris Working Day: 6 days (Able to work on shifts, weekends and public holiday) Working Hour: 10am - 11pm / 11pm - 7pm (2/3 shift rotating) Salary: $2200 -$2500 (depends on experience) Location: Pasir Ris Service all guests and members with general enquiries of membership registration and amenities at the Happy Days Info Counter Build a strong membership database using the Ready for Experience platform and Salesforce Service Cloud by recruiting new members thru the counter Assist in keeping database updated with accurate personal information of card members Must be able to keep confidential customer information proprietary as access to customer data is necessary Through one-on-one contact, keep guests and members informed of all upcoming promotions, events and offers at all Club entities Host union members and VIPs at the lounge area during events and assist in setting up meeting rooms and breakout rooms for corporate bookings Check to make sure equipment, digital signages and televisions are in working order and collaterals are well-stocked at the counters and designated locations at all times Maintain tidiness of counter and relevance of signage displayed at counter Obtain guests and members' preferences, interests and feedback to be used as a marketing tool to assist in the development of new RX events and loyalty programmes Support event activities by introducing and inviting new members to events throughout the year Ensure compliance with company and regulatory policies Requirements Minimum 2 years working experience in a hospitality or customer service role preferred Preference with membership sales and customer retention programmes from a service industry Proficient in Microsoft Windows, Excel, Word and PowerPoint