Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day: A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness. Through their actions and know-how, the Men and Women that are the creators of Sofitel\xe2\x80\x99s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.
Roles & Responsibilities:
To ensure on-day arrival guests documentation for check-in including airport transfer, complimentary cakes etc, are ready
Greet guests warmly and perform registration procedures in a smooth and timely manner
Assign guests to the appropriate room type, issue room keys, provide directions to the rooms and up-sell when appropriate
Verify payment for stay including incidental costs by obtaining credit information
Assist guests with issues and complaints, with empathy and a focus on guest satisfaction and to follow up on guest request promptly and efficiently
Maintain accurate logs of messages, mail, packages, parcels or other items for guest delivery
Maintain accurate accounting of transactions and cash float
Answer incoming calls within 3 rings with appropriate greeting and attend to enquiries
Ensure folios and charges are keyed into system and maintained accurately
Facilitate guest departures by providing accurate statements, checking for guest satisfaction and collecting all payments due
Work with concierge team on transportation arrangement upon guest request.
Perform any other duties as assigned by management
Requirements:
Support and uphold the company mission, vision and values
Maintain the highest standards of professionalism, ethics, grooming and attitude towards staff and guests
Excellent interpersonal and communications skills
Have a customer-centric mind-set
Good knowledge in resort and tourism
GCE \xe2\x80\x98O\xe2\x80\x99 levels and above
Able to work on shifts, weekends and public holidays.
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