Guest Services Officer (front Office)

Singapore, Singapore

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Working Day: 6 days [ Able to work on shifts, weekends and public holiday ] * Working Hour: 3 shift [ Depends on schedule ] * Salary: $1800 -$2300 * Location: Market Square [ Pasir Ris ] Working Day: 6 days [ Able to work on shifts, weekends and public holiday ] Working Hour: 3 shift [ Depends on schedule ] Salary: $1800 -$2300 Location: Market Square [ Pasir Ris ] Responsibilities: Register guests and assign rooms, accommodate special request whenever possible. Assist in pre-registration and blocking of reservations when necessary Stay up to date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments Develop a thorough knowledge of the room rates, room locations, types of rooms, and reception operations Promptly notify housekeeping of all check-outs, also inform housekeeping of late check-outs, early check-in, special requests and day use rooms Develop a working knowledge of the reservation operations, process current and future reservations. Know cancellation procedures and forfeitures Handle guest check-out efficiently and in a friendly professional manner Know cash handling procedures, file and post all charges to guest, master and city ledger accounts Answering phone enquiries Attending to guest feedback Requirements: Relevant working experience

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