Job Description

• Excel in delivering Legendary Quality Experience to all guests while attending to their needs and requests. Provide superb recommendation for wine and dine, entertainment, tourist attractions, airline ticketing, arts and any other information.
• Required to communicate in Japanese with our Japanese-speaking guests.

Responsibilities

• Ensure that GSAs/GSEs/HSEs attend to guest's travel and transport requests accordingly
• Provide Concierge- related trainings to Concierge/Baggage & Front Office Team
• Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager
• Ensure that colleagues are well- groomed and arrives for daily duty promptly.
• Coordinates with third-party vendors when necessary
• Do outside errands / taking of guests to destinations (eg clinic /shops etc)
• Well informed on all activities within and outside the hotel
• Manages and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard
• Supervise the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests and that VIP guests are assisted
• Maintain complete and readily accessible files and records necessary for effective operations and future references
• Participate and be actively involved in Les Clefs d'Or activities to ensure good connections and network of information are maintained and enhanced
• Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities
• Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles
• Communicate effectively with Japanese-speaking guests to understand and address their needs.
• Well-versed with Mandarin Oriental Hotel Group goals and information.

Requirements

• Minimum JLPT-N2 and fluent in spoken Japanese to liaise with Japanese-speaking guests
• Presence of Japanese-speaking guests. Proficiency in Japanese is essential.
• Minimum 2 years experience in 5-star luxury hotels, with supervisory responsibilities
• Good communication and interpersonal skills
• Enjoys interacting with guests
• Work on rotating shifts (no night shifts), weekends and public holidays as rostered

Apply NowFirst Name (required) 68be76dcLast Name (required) 3ed8e8ccEmail (required) d5eed0baApply Please wait... DoneThank youThe Waiter/Waitress is responsible for ensuring that guests are served food and beverage according to the standards of Emirates Palace Mandarin Oriental, Abu Dhabi.The Guest Services Executive will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.To constantly monitor and manage the Housekeeping Operation, together with the Director of Housekeeper and Assistant Executive Housekeeper, in order to guarantee highest levels of cleanliness and hygiene throughout the hotel areas. To motivate and...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 9756d63eLast Name (required) 4e3b31f6Email (required) 69214ac3Job Alert 97e04fc6Departments 968a2bdc Departments 688abcf3Categories 44c4b3c5 Categories d4c1cee7Hotel/Offices 024fea33 Hotel/Offices 948136abSend Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click xe2x80x9cI Accept.xe2x80x9d If you click on xe2x80x9cI Do Not Acceptxe2x80x9d then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the xe2x80x9cMy Settingsxe2x80x9d link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental