Job Description

Key Responsibilities

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Salon Operations

Oversee daily salon operations, ensuring a smooth and efficient workflow. Manage appointment bookings, staff schedules, and client satisfaction. Ensure cleanliness, hygiene, and compliance with all health and safety regulations.
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Team Leadership

Recruit, train, and supervise hairstylists, assistants, and front desk staff. Conduct regular staff meetings and performance evaluations. Motivate team members to meet service and sales goals.
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Customer Service

Handle client complaints or concerns professionally and promptly. Maintain high levels of customer satisfaction and service standards. Build strong relationships with regular clients and the local community.
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Sales & Marketing

Promote salon services, packages, and promotions to increase revenue. Collaborate with the marketing team to develop social media and local outreach strategies. Monitor inventory and product sales, placing orders as needed.
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Financial & Reporting

Manage daily cash flow, staff commissions, and petty cash. Prepare monthly sales reports and performance summaries for management. Meet budgetary goals and control operational expenses.

Requirements

Proven experience in a salon or beauty industry management role (2+ years preferred). Strong leadership and interpersonal skills. Good knowledge of salon services, trends, and customer expectations. Ability to handle conflict and resolve issues efficiently. Familiarity with salon booking software is a plus. Fluent in English; proficiency in Korean is advantageous.
Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)