Job Description

Location Singapore, Central Singapore

Planning Area
ORCHARD

Job Type
Full Time

Salary
$4,500 - $4,800 Per Month

Date Posted
19 hours ago

Expiry Date
25-Aug-2022
Additional Details


Job ID
329147

Job Views
45

Roles & Responsibilities RESPONSIBILITIES:

• Manage day-to-day branch sales and operations.
• Motivate and manage a team of customer service, consultants and therapists to achieve their goals.
• Ensure a high level of service quality and total customer satisfaction.
• Identify, recommend and promote appropriate treatments and products to customers’ needs.
• Work closely with the Marketing Department on the execution of sales and promotional activities.
• Build and establish relationship with customers.
• Handle customers’ feedback and provide service recovery where necessary.
• Evaluate staff performance, provide feedback and coaching.
• Providing all services offered by the salon, which includes hair cutting and styling as well as hair treatments.
• Recruiting salon staff that meets mandatory educational and licensing requirements.
• Prepare weekly and monthly revenue reports
• Monitor stock of beauty products and order supplies as needed
• Other ad-hoc duties assigned

• Candidate must possess at least "O" Level, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in any field.
• Required language(s): English, Mandarin (in order to handle customers’ feedback and also, to build and establish relationship with English and Mandarin speaking customers.)
• Required Skill(s): team management, sales and operations, consultation, customer service
• At least 8 years of relevant supervisory/managerial level experience in the hair salon industry.
• Candidate who has beauty/spa certificate will be an advantage.
• Able to lead and mentor a team
• Good communications and strong interpersonal skills.
• Result driven and service oriented.
• Strong aptitude in promotional techniques – without hard selling
• Willing to work retail hours.