Job Description

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the Business
GrabRentals is a core pillar of Grab's Mobility business, with the primary objective of securing vehicular and productive driver-partner supply for Grab's ride-hailing marketplace. We house three business units covering PHVs, Taxis and Autonomous Vehicles.
Get to know the Role
We are seeking a visionary and execution-oriented Head of AV Fleet Operations to architect our operational footprint from the ground up. In this high-impact leadership role, you will be the architect of our physical operations, building the organization, processes, and culture required to scale our autonomous fleet safely and efficiently.
You will recruit and lead a multi-disciplinary team across three core functions: Vehicle Maintenance, Command Center Operations, and Field Service Staff. You won't just manage existing flows; you will write the playbooks, define the decision-making frameworks, and lead the charge on new market deployments.
The Critical Tasks You Will Perform

• Design the organizational structure and process architecture for SOPs and operational playbooks for every aspect of the fleet lifecycle
• Own the P&L and resource planning for fleet operations, encompassing headcount planning, facility management, and vehicle acquisition/maintenance budgeting.
• Oversee the lifecycle management of the AV fleet, ensuring maximum uptime and optimal vehicle health.
• Establish preventative maintenance schedules, cleaning protocols, and charging/refueling logistics.
• Manage a 24/7 Command Centre responsible for real-time fleet monitoring and logic-based dispatching.
• Create a robust crisis response framework for on-road incidents, ensuring rapid coordination between field teams, legal, and PR.
• Develop a high-volume hiring and training pipeline for Safety Operators (safety drivers) and Field Engineers.
• Manage rostering, shift planning, and performance management for a distributed workforce.
• Safety Culture: Instill a "Safety First" mindset across all field staff, ensuring rigorous adherence to compliance and safety regulations.

Qualifications
What Essential Skills You Will Need

• Diploma or Degree holders
• 8-12+ years of operations leadership experience, with at least 4 years in Mobility, Logistics, Autonomous Vehicles, or high-growth Tech Ops.
• Proven track record of building teams and operational processes from scratch (e.g., launching a new market for a ride-share company or setting up a new logistics hub).
• Experience managing large, distributed teams (30+ people) involving hourly workforces and shift-based operations.
• Demonstrated ability to remain calm and decisive under pressure during operational incidents.
• Background in safety management systems (SMS) or regulatory compliance in transportation.

Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Skills Required