Job Description

The Head Bartender oversees the bar service to offer efficient and professional beverages service within the lobby lounge/ bar that adds to a superior guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As the Head Bartender, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective bar service with an emphasis on high quality, efficient service focus with the guests always in mind.
• Demonstrate knowledge of all beverages served in the bar and preparation of beverages.
• Develop and recommend new beverages for menu refresh.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and team members.
• Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.
• Actively promote the services and facilities of hotel to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Assist other to serve guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.
• Creating signature cocktails for the lobby lounge/ bar on quarterly basis.
• Responsible for the consistency of the beverages and monitor the subordinators mixing techniques.
• Involve the Director of F&B and Assistant Director of F&B relating to all beverages purchase matters and abiding to the standard operating procedures of Hilton.
• Creative mind and able to concoct drinks according to guest preference/ off menu beverages.
• Able to conduct trainings to other departments within F&B Outlets and to share product knowledge.
• Able to work and support other outlets when required, especially during VVIP cocktail events.
• Guide and share beverage knowledge with the team and skills on preparation of drinks.
• Perform cashiering duties for the lobby lounge/ bar.
• Able to explain menu details to guests and maximise revenue to increase average spend per person through upsell according to guest preference.
• Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
• Ensure stock take are carried out in a timely manner and to ensure Food & Beverage cost control targets are maintained.
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
• Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control.
• Check guests for proper identification, look out for intoxicated guest and act accordingly as trained.
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages.
• Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
• Receive and verify payment from guests and ensure that any vouchers used are properly account for in order to balance all cashier duties.
• Lock up and store all beverage, food and other equipment, depositing cash drops after closing of shift.
• Complete checklists on product knowledge.
• Know menu items of all other outlets to recommend guests.
• Confidently know opening hours of all restaurants in the hotel and facilities.
• Follow-up on any guest questions or queries immediately and if you dont know the answer, check with manager.
• Ensure that all service procedures are carried out to the standards required.
• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
• Take personal responsibility for the service experience of all guests in your designated area.
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
• Resolve any guest complaint/ issues and ensure guest satisfaction is met, and feedback to supervisor or manager.
• Report any accidents/ incidents to the supervisor or manager on duty.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Head Bartender serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 3 to 4 years of bar-tendering experience in a supervisory role.
• Previous experience in Top 10 bars within the region or internationally.
• Participated in cocktail/ mixology competitions or being judge for cocktail tasting events.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong knowledge of food and beverage preparation and service of various alcohol.
• Ability to work under pressure, committed to delivering high levels of customer service.
• Open minded and outgoing personality.
• Positive attitude.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton