Job Description

RESPONSIBILITIES
The Head of Change Delivery for Customer Lifecycle Management (CLM) Platforms will lead the strategic oversight and execution of all change delivery initiatives related to CLM platforms within Standard Chartered Bank (SCB). This role is pivotal in driving transformation, ensuring the successful implementation of CLM projects, and aligning them with SCB's strategic goals and regulatory requirements.
Key Responsibilities:
Strategic Leadership:

• Develop and implement the strategic vision for CLM platform change delivery, ensuring alignment with SCB's overall business objectives.
• Lead the planning, execution, and delivery of CLM transformation initiatives, ensuring they meet quality, scope, budget, and timeline requirements.
• Collaborate with senior leadership to define and prioritize change delivery projects, ensuring they support the bank's strategic direction.

Program and Project Management:

• Oversee a portfolio of CLM platform projects, ensuring effective coordination and integration across programs.
• Establish and maintain robust project management frameworks, methodologies, and best practices.
• Monitor project performance, providing regular updates to executive leadership on progress, risks, and issues.

Stakeholder Engagement:

• Build and maintain strong relationships with key stakeholders, including business unit leaders, technology teams, and external partners.
• Facilitate effective communication and collaboration across all levels of the organization.
• Act as a trusted advisor to senior stakeholders, providing insights and recommendations on change delivery initiatives.

Change Management:

• Develop and implement comprehensive change management strategies to support the successful adoption of CLM platforms.
• Engage with business units to ensure smooth transition and minimal disruption to operations.
• Monitor and address change impacts, providing support and resources as needed.

People & Talent
The Head of Change Delivery will work across business and technology teams in the Incremental and Transformational Change portfolios to support development and uplift opportunities so that we can deliver a best-in-class delivery focused team.

• Build and lead a high-performing programme team, providing guidance, coaching, and development opportunities, ensuring alignment with program goals and SCB's values.
• Foster a culture of collaboration, innovation, and continuous improvement within the programme team.
• Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Agile Ways of Working.

Risk Management

• Identify, assess, and manage risks and issues related to change delivery projects, implementing mitigation strategies as necessary.
• Escalate critical risks and issues to senior leadership, providing recommendations for resolution.
• Ensure robust contingency plans are in place to address potential challenges.
• Ensure risks to project milestones are highlighted at appropriate forums and appropriate risk frameworks and processes to identify, assess and mitigate program risk is fit for purpose.
• Ensure accurate and timely reporting into Governance forums (eg. Quarterly Performance Review (QPR), Programme Steering Committee (PgSC) etc) in line with the banks policies & standards

Governance

• Ensure all change delivery activities comply with SCB's regulatory, compliance, and risk management policies.
• Implement and enforce governance frameworks to oversee project execution and adherence to standards.
• Conduct regular reviews and audits to ensure compliance with internal and external requirements.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles

Key Stakeholders

• CIB COO's / Heads of Operations
• Coverage Management Team / Business Heads
• Coverage COO/ CIO / DDCP Management Team
• Transformation Leads across CLM and CLMT
• Relevant colleagues in Finance, Risk, Compliance, Audit, HR
• Group Transformation Office
• CIO Management and Tech Functional Team
• Function Heads
• Product Teams
• Delivery Teams across CIB
• Group Process owners

Other Responsibilities
Embed Here for good and Group's brand and values in Singapore; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate

• Education: Graduate / Postgraduate
• 15+ years of experience in change delivery or program management, with a focus on CLM platforms or similar large-scale technology implementations
• Certifications: PMP, PRINCE2, or similar project management certification is highly desirable
• Strong stakeholder management skills

Role Specific Technical Competencies

• Strategic Thinking & Planning
• Program & Project Management
• Stakeholder Engagement & Mgmt
• Industry Knowledge
• Leadership & Team Development
• Organizational Change Mgmt
• Delivery Governance & Compliance

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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