Job Description

Company Overview:

Chi Longevity is an evidence-based, tech-enabled healthy longevity clinic business in Asia. Led by the world-renowned healthy longevity clinician scientist, Professor Andrea Maier, Chi Longevity is at the forefront of innovation in Healthy Longevity Medicine.





Her significant experience for 25 years in healthcare management and pioneering work with over 400 peer-reviewed publications have earned Chi Longevity global recognition, as evidenced by the extensive media coverage in publications such as the Financial Times and Business Insider .





Chi Longevity is a fast-growing company with ambitious goals, offering a unique and exceptional opportunity to join a team dedicated to optimising clients' health and slowing down their biological ageing. As a key addition to our team, you will have the chance to contribute to our mission and be a part of this exciting and transformative journey.

Location:

Singapore, may require travel.

Hours:

Full-time.

Role Summary:

We are seeking a skilled and motivated Head of Clinical Operations & Experience.


To run the front reception and client-facing services, providing support for the practice team to deliver client concierge services. To execute and report on the back-office operations, ensuring the operations are running efficiently and cost-effectively.

Key Responsibilities:

Medical Operations Management

Clinical Oversight


Ensure high standards of patient care and clinical service delivery through coordination and collaboration with the Medical team. Oversee medical protocols, SOPs, and compliance with regulations. Ensure quality assurance and compliance by monitoring adherence to healthcare regulations (MOH, HIPAA, etc.). Help lead clinical audits and implement corrective actions. Oversee use of EMRs, diagnostic tools, and clinic tech platforms. Drive improvements in patient flow, scheduling, and documentation. Act as the bridge between clinical teams, admin, and commercial departments. Vet, negotiate, contract and onboard new clinical suppliers, ensuring quality standards and favorable terms. Manage existing clinical suppliers, reviewing terms regularly and negotiating for favorable terms Contribute to quality control of marketing copy and sales materials from a medical standpoint Align operations with business goals and client satisfaction.

2.

Sales and Business Development (Individual & Corporate Clients)

Client Acquisition & Relationship Management


Originate and help onboard high-value individual clients. Deliver Initial Exploratory Calls or Meetings to onboard clients. Develop and manage relationships with corporate accounts (HR, insurance, strategic partners and wellness programs). Assist with customising health services and programs for executives, corporate clients and partners. Assist with developing preventive health plans, longevity programmes, and executive health screening packages. Work with CRM systems to track leads, conversions, and renewals. Represent the clinic at industry events, networking opportunities and with the media

Requirements:

A minimum of 20 years of relevant medical and clinical experience Proven Client Acquisition & Relationship Management with HNW clients. 15 + years of relevant experience with relationship building for corporate accounts (HR, insurance, strategic partners and wellness programs) Exceptional partnership experience and skills client service demeanor and skills Tech-saviness (EMRs, diagnostic tools, and clinic tech platforms) and proficiency with multiple software and hardware systems Meticulous attention to details, discretion and confidentiality in handling clients * Strong ability to multitask.