Job Description

What the role is:
We are now looking for a talented and experienced Head of Software Engineering to join us in this mission to lead and manage technical teams of software engineers, DevOps engineers, infra/integration engineers and UX designers to design world class Salesforce applications for Service Cloud and/or Public Sector Solutions. As a Head of Software Engineering, you will oversee the development of innovative Salesforce solutions aligned with the product vision of CaseCentral, a case management platform at the Ministry of Social and Family Development (MSF).
What you will be working on:

• Form part of the CaseCentral Product Office with the Product Director and Product Strategy Lead to manage the entire product development cycle, from conceptualisation, to getting buy-in with internal and external stakeholders, till delivering the product to end users. Lead the software engineering, DevOps, infra/integration technical functions in the product team and make technical decisions as well as advise the team on the software development approach to take, considering the trade-offs between the approaches and mitigating known drawbacks. Define engineering scope of work based on defined features and requirements and oversee the day-to-day development, working closely with Product Director, Product Strategy Team and agile development team on project schedule, issues and escalation Work with Product Director and Product Strategy Lead to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization to define software features and implement software releases that meet their business needs Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies Manage IT team's resources and resource allocation, including securing approval; monitor and track project resource usage Integrate software engineering, DevOps, infra/integration guidelines and processes, considering industry best practices and tools, into software development activities Propose feasible ideas and solutions, or engage subject matter expert to provide aid and improve the quality of the product Coordinate with relevant teams of interfacing systems to ensure smooth end-to end workflows can be achieved reliably, and efficiently Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT Review and ensure that all documentations are complete and of quality Maintain and continuously refine Product Backlog Guide the engineering team to configure and customise production quality code and to deliver solutions to the end users Partner with cross-functional teams such as product strategy, ops, policy etc. to develop, implement and continuously improve quality, reliability, security and maintainability of software releases within the Salesforce implementation Foster a culture of learning, experimentation and continuous improvement in the software engineering team Contribute to recruitment efforts as part of recruitment panel, particularly for Salesforce roles. Keep abreast of new AI and software engineering practices and technologies as well as proactively identify and initiate software engineering initiatives that leverage Salesforce capabilities to maximise impact on public good in the social services sector and continuously improve the software engineering's team internal workflow and practices

What we are looking for:

• Relevant qualifications in any of the following: Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline Minimum 10 years of relevant professional work experience relating to software engineering, solution engineering or system engineering with at least 6 years of hands-on experience Minimal 3 years business analyst experience in software development projects and Agile methodologies e.g. SCRUM Minimal 3 years' experience working in an Agile environment and Cloud platform. Experience with Government Commercial Cloud (GCC) environment 8+ years of experience working with Salesforce, including at least 2 years in a leadership role Proven track record of implementing large-scale, high-availability Salesforce solutions, preferably in the public sector or social services Proven track record of people management (working with software engineers, DevOps engineers or infra/integration engineers) and being able to develop individuals' careers and motivation to achieve team's outcomes Certifications: Required - Salesforce Advanced Administrator - Salesforce Platform App Builder - Salesforce Platform Developer I - Salesforce Platform Developer II Preferre - Salesforce Service Cloud Consultant - Salesforce Experience Cloud Consultant - Salesforce Omnistudio Consultant Advanced knowledge of Salesforce development and customisation, including: - Apex development - Visualforce page development - Lightning component development - Experience with 3rd party API integrations - Experience with data migration through other CRM tools, e.g., data loader Extensive configuration experience, including: - Administration setup (managing org, users, profiles, roles, security controls) - Custom object and field design - Workflow, approval processes, and validation rules - Report and dashboard configuration - Experience with OmniStudio and OmniScript Strong understanding of Salesforce public sector solutions and their application in case management systems Competent in Python and Java programming language Possess business case and user-stories development skills Process good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders Process strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving Process good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions Experience with Confluence and JIRA Experience implementing Salesforce solutions in government or social services organisations Knowledge of data protection regulations and privacy considerations in the social services sector Excellent leadership and mentoring skills, with 2 years of experience coaching Salesforce developers Passion for engineering excellence and working for the public good Strong communication skills and ability to collaborate with diverse stakeholders Ability to deal with uncertainty and adapt to changes Ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively

About Ministry Of Social And Family Development:
We are Professionals with Passion for People The Ministry of Social and Family Development (MSF) develops the heartware for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family! '