About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Reporting to the Global VP of Solutions Engineering, you are responsible for the performance and development of the Solution Engineering team across Asia Pacific. Solution Engineering supports both pre and post sales functions of Cloudflare's Enterprise business. Solution Engineering is a technical organization of engineers focused on helping our customers adopt and derive value from their Cloudflare subscriptions. The team is currently over 30 strong across several countries in Asia Pacific, it supports Mid Market and Strategic presales, Customer Success and Partner organizations amongst others. The SE team works very cross functionally: not only helping our customers adopt the solution, but also helping Cloudflare develop and test new products, and acting as advisors across the organization from Marketing to Legal. Team building and scaling to 100 and beyond are core components of this role, along with coaching and empowering both SE Managers and high performing individual contributors. As a leader, you should embody the core values we strive for: humility, curiosity, and empathy.
Working with your direct reports, you will take care of new team members and you will ensure work loads are effectively distributed. You are kind, personable, and great at providing constructive feedback. You will help escalate and identify issues quickly and efficiently and you will work with the other cross functional leads to ensure regional coordination with the SE heads for EMEA and AMER.
You will develop superb working relationships with Sales and Customer Success leadership, working together to drive the long term success of Cloudflare's APJC business.
You will also work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer's needs.
Examples of desirable skills, knowledge, experience and goals
Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
This is a senior role that requires strong management experience but ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you excel at coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.
Requirements
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