Job Description

Company Overview

Aureya Talent Management

is a high-growth, exclusive celebrity management arm of Scale Talent Management at the forefront of the digital creator economy. We support models and creators in scaling their revenue and audience through a mix of operational, content planning, monetisation systems, privacy protection, and long-term brand development strategies.



As our global talent network expands, we're seeking a

Head of Talent Services

to ensure every creator experiences world-class support, consistent engagement, and real growth outcomes.



While this is a fully remote role, priority will be given to applicants in APAC or US region.

Role Overview

The

Head of Talent Services

will oversee and elevate our Talent Services operations. You'll be responsible for leading a team that manages model brand onboarding, performance coaching, and long-term retention and growth through strategic brand placement and coordination of high-impact PR opportunities while also managing the execution and coordination of

brand partnerships and deals

secured for talent under management.



You'll design processes that ensure top-tier relationship building with brands, strengthen model relationships, and contribute directly to revenue through relationship-driven brand activations.

Key Responsibilities

Talent Services Management

Lead the

talent services department

from brand positioning, onboarding to performance optimisation Serve as the key escalation point for high-sensitivity relationship issues Monitor talent sentiment, risks, and retention through structured feedback loops Own weekly/monthly check-ins, strategy call structure, and talent success systems Interface with 3rd party PR agencies and brands to actively source new opportunities for the company

Team Leadership

Hire, train, and manage a team of

Talent Services Managers or Coordinators

Set clear KPIs for engagement, retention, communication quality, and impact Drive operational excellence by building scalable SOPs and service delivery standards

Brand Deal Management

Act as the liaison between talent and brand/PR/partnership teams

to ensure smooth deal execution Coordinate deliverables, timelines, and approvals for model brand partnerships Ensure models meet brand guidelines and professional standards during campaigns Track the status and success of partnerships to inform future brand deal strategy

Public Relations & Visibility

Collaborate with PR and Marketing teams to position top-performing creators for external press, podcasts, and events Coordinate with the Head of Talent Management to oversee model readiness for public appearances, interviews, and brand-aligned media opportunities Manage internal approvals and coordination between creators and external media/PR agencies Track the impact of PR placements on creator performance and agency reputation

Strategic Cross-Team Collaboration

Collaborate with Talent Management and Executive teams to ensure cohesive model support Work with Legal and Privacy to maintain boundaries and regulatory compliance Influence new service offerings and retention tools based on model needs and feedback

Requirements

5+ years experience in

talent services, talent success, creator management, or brand management &/or PR, with customer experience leadership

Experience working directly with influencers or talent on

brand or sponsorship campaigns

Proven leadership skills and experience managing high-performing teams Excellent interpersonal and communication skills with strong emotional intelligence Comfortable navigating sensitive content, discretion, and high-trust relationships Understanding of creator platforms, social media and/or adult content monetisation is a strong plus

Why Join SCALE?

Join a company actively shaping the future of digital talent and creator monetisation High-impact leadership role with a growing team and real ownership Fully remote, flexible working environment Competitive salary and performance-based bonuses * Be part of a values-driven team that prioritises trust, professionalism, and performance