Job Description

Summary of the position: As head of RMG (ISIS Release Management) team in ISI section, the candidate need to ensure that all the projects, activities and tasks under the team's responsibility are performed cost-effectively, on schedule, in conformance to the bank's policies and standards and within agreed levels of quality. ISI/RMG team is responsible for Application deployment and level 1&2 support during SIT, UAT and production implementation for the International core banking system of the bank (covering Asia, Middle East and Europe).Main responsibilities for ISAP-CBI: Supervise and oversee RMG Team activities. Plan, organize and prioritize the work assigned to the team in order to meet committed deadlines and other agreed milestones. Identify, evaluate and report risks and issues to ensure corrective and/or preventive measures are timely taken. Ensure team's activity adherence to bank's norms and standards. Ensure processes applied adherence to the Section operational model. Actively participate/contribute to GIT Paris/ISAP governance for his/her domain. Continuously monitor the satisfaction level of customers and put efforts to maintain and improve it. Continuously monitor the quality of the deliveries and the quality of service. Evaluate staff member skill/knowledge and recommend training plan. Review and conduct appraisals for staff under charge. Organize staff mobility and staff career development People Management: Recruitments, motivation and career, coaching and mentoring staffs.Main duties details: Project Management Accountable of Application deployment and level 1&2 support during SIT, UAT and production implementation for the International core banking system of the bank (covering Asia, Middle East and Europe). Advise the stakeholders on the solution and inform them on the impact on legacy if any. Prepare the good condition of Release Management: Do the cost estimation, staff recruitments, project organization and get requirement from Project Managers/Sponsors. Organize the release governance and control the efficiency. Ensure Quality assurance best practices are adhered and guarantee the level of quality of deliverablesManagement Create the condition to have good level of staff motivation. Detect the talents and manage their career. Review the staff objectives every 3 months and propose development plan (OKR + Lean management).DevOps With help of ICE program deploy the DevOps practices in the team and monitor the progress afterwards. Optimize continuously the release activities. Propose best practices and return of experiences. Ensure the implementation of best practices and tooling.Lean management In collaboration with ISAP-API/Lean and CBI/PCM apply the lean management practices (White Board, PSS, Development session, Coaching/feedback session, SOP).Permanent control With collaboration of CIO/Permanent Control follow-up the ISAP-CBI controls 1.x and 2.x. Report to HOS and provide alerts when needed.RUN management Organize the conditions in order to maintain the applications post production and respect the SLA. Maintain the critical size and knowledge of teams to keep the release management activities under responsibility in good condition. In alignment with CBI/Dev and CBI/Global-Support apply the best practices of RUN.Secondary duties: Act as backup for team members if needed.
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