Job Description

Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Job Title: Head of Technical & Scientific Solutions, APeC
Position Summary
The Head of Technical & Scientific Solutions (TSS) for the Asia-Pacific excluding China (APeC) region will report to the Head of Commercial Process Solutions. This role will lead a dynamic team of engineers and scientists to ensure robust operations in clinical and commercial-scale biopharmaceutical manufacturing, utilizing Millipore Sigma's and Merck's best-in-class products, technologies, and processing systems, including M Labs within the region. The successful candidate will collaborate with internal stakeholders to effectively address customer needs, including technical inquiries and product quality complaints, in a timely manner. Additionally, they will develop and implement strategies to differentiate against competitors, enhance customer satisfaction, and improve operational efficiency.
Key Accountabilities
Strategic Impact

• Drive the adoption of Millipore Sigma/Merck products, facilitate competitive conversions, and seed wins to ensure business growth and market leadership.
• Enable both customers and internal partners to achieve their objectives through effective resolution of inquiries and complaints.
• Defend Merck's position in front of customers while providing strategic insights into customer programs and plans.

Scope of People Responsibility

• Manage, coach, and mentor a diverse technical team, including people managers, within an organization of 60 personnel for APeC excluding China.
• Foster a climate of Health, Inclusion, and Diversity (HIC and DE&I) within the organization.

Cooperations

• Collaborate with regional commercial organizations, global TSS peers, R&D, Franchise, Field Service, GSA, ISCO, and Quality Teams.
• Engage with external stakeholders, including customers, industry forums, associations, conferences, and regulators.

Education / Work Experience

• Minimum of a B.S., M.S., or PhD in Chemical Engineering, Biotechnology, or a related engineering/science discipline.
• At least 15 years of experience in biopharmaceutical technical roles in manufacturing, pilot, or lab-scale environments, preferably in customer-facing positions.
• Proven industry experience and technical knowledge, including people management and leadership skills.
• Fluent in English, both written and spoken.

Essential Competencies & Experience

• Drives for Results: Takes ownership and consistently delivers on targets and commitments. Sets ambitious goals, maintains high expectations, and drives performance and outcomes. Executes on defined strategies.
• Thinks Strategically: Possesses bold, innovative ideas and can make trade-offs to balance short- and long-term ambitions. Customer-focused, future-oriented, and solution-driven.
• Strong experience in scaling and implementing biopharmaceutical processes.
• Demonstrated leadership in managing projects with multiple workstreams and diverse stakeholder groups.
• Proven transformational leadership in driving change management within large and diverse teams.

Preferred Competencies & Experience

• Technical mastery of one or more bioprocess applications, including process requirements, best practices, and industry standards.
• Experience managing within a matrix organization.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Skills Required