Job Description

Head Ops Events and Special ProjectThe Head Ops Events and Special Project is responsible for effective management and operation of the transportation services. He/ She oversees the drivers and subcontractors on the daily activities of job assignment that rely on vehicle deployment as part of their normal operations.ResponsibilitiesEfficient Management of Accounts

• Assist department in meeting its Key Performance Indicators.
• Engaging & ensuring client\'s requests are met.
• Provide support to superior in managing daily operations in terms of administration, logistics, etc.
• Liaise closely with internal & external stakeholders on sales and operations related issue.
• Timely & accurately handling of Events transport bookings, scheduling, and coordination with corporate clients.
• Maintain and manage all databases relating to transportation activities.
• Monitor service performance of own fleet and subcontractor, propose & implement improvements.
• Provide support to Operations Control Centre (ie : reporting, processes & coordination).
• Verify and provide trips updates to client & management (ie : overtime tracking report, billings, admin reports to clients, etc).
• Manage critical arrangement and planning.
• Investigation of feedback.
• Conduct ground survey / spot checks

Managing Partners & Sub-Contractor

• Build relationship.
• Manage expectations & request.
• Monitor / manage issues arising pertaining fleet / driver management.
• Manage and resolve feedback and complaints.
• Ensure smooth launch of projects / contracts.
• Ensure partners adhere strictly to SOPs.
• Continuous engagement with partners to understand SOPs and drive actions to enhance overall performance, processes, and workflow analysis.
• Orientation for new partners on ground operations procedures

Special Projects/Events

• Plan & oversee events and special project.
• Conduct ground survey.
• Manage / provide support to ensure smooth operations during special events / projects.
• Any other duties / appointments delegated by management

Qualifications & Work Experience

• A Degree holder
• Min 15 years of operations experience with 5 years in a leadership role.
• Preferably from Transport, Logistics or Supply Chain industry.
• Experience in healthcare and eldercare industry will be advantageous.

SkillsGeneric skills include:

• Able to work with and manage relationships with all levels of staff.
• Strong analytical skills to handle all investigation work
• Good communication and presentation skill

Leading Mobility Solutions & Services ProviderStrides Mobility is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation