Job Description

Description

- Manage walk-in, online and phone enquiries on Health services.

- Be customer-centric with both internal and external stakeholders via all communication channels.

- Understand the needs of customers, including through the use of screening tools, and promote a suitable package of Health services to customers.

- Collaborate with Health divisions and external partners on service referrals, submit referral forms and ensure follow-up on action points. A good understanding of the healthcare and community care landscape will be beneficial for this role.

- Monitor customer satisfaction through surveys, interviews, etc. and support on-going improvements to the client experience.

- Responsible for monitoring key customer service metrics and deriving actionable insights to enhance customer experience

- Prepare reports and insights to drive the organisational goals.

- Support customer outreach and marketing events

- Support projects/events on client recruitment and client management activities that may happen after office hours and on weekends when needed

For interested candidates, please send your updated resume:
Email:jessiewong@recruitexpress.com.sg
Whatsapp: 96503173
Telegram: @jesswongie

Jessie Wong Yuan Si
R2197171
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device
Others

Specialization

Customer Service
Healthcare - Nurse / Allied Healthcare
Others

Location

East

Employment Type

Contract / Temp
Permanent

Salary

S$1,501 - S$2,600 / mth

If you meet the requirements of this role, please email a detailed resume in Word document to Jessie Wong Yuan Si.
CEI Registration No.: R2197171
Email: jessiewong@recruitexpress.com.sg
Tel: 67363280
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express