Job Description

• Fully responsible for overall team performance and delivery
• Own day-day client relationship of assigned project(s)
• Provide expertise and leadership in the assigned functional areas
• Review and analysis of periodic reports and metrics
• Evaluation of operational practices and procedures
• Actively participate in internal/external audits, and ensure all compliance parameters are met
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
• Provide direction to staff, ensure resolution of problems and sets priorities as needed
• Actively provides inputs and assistance to senior leadership in the planning, implementation, and evaluation/ modifications to existing operations, systems, and procedures, to his/her assigned project(s)
• Responsible for managing attrition and building retention strategies
• Negotiate solutions, resolve conflicts and anticipate / handle critical situations
• Provide regular performance feedback and give frequent formal and informal coaching sessions
• Provide support to quality initiatives targeted towards process improvements
• Accountable for daily/weekly performance updates to key stakeholders
• Work with Finance and other Operations Leaders on monthly invoicing tasks
  

• BPO Management experience in handling a team of healthcare professionals (in either a medical coding or claims background)
• Knowledge on US Healthcare Practice, HIPAA / Medical Coding / Clinical Documentation Improvement, and/or Revenue Cycle Management.
• Excellent communication and presentation skills
• Should be comfortable handling remote and onsite staff
• Able to work in a fast-paced environment with multiple transitions in progress
• Ability to develop comprehensive plans and project management skills
• Amenable to work nightshift