Helpdesk Engineer (permanent End User Environment)
Singapore, Singapore
Job Description
About Our Client
The company is a foreign manufacturing firm with growing operations in APAC. They offer a hybrid work arrangement with opportunities to move internally.
Reporting to the IT Support Lead, the successful candidate will be responsible to:
- Provide first-level technical support to end-users locally and regionally via remote access
- Identify and resolve issues on hardware, software and internal applications in a timely and professional manner
- Manage and prioritize tickets to ensure systematic and operational efficiency
- Work closely with team members and other relevant stakeholders to ensure escalated issues are resolved
- Be able to work on early shifts (daytime) on a rotation basis
To be successful, the candidate will have:
- Relevant qualification(s) in Information Technology, or relevant fields
- At least 1 year of experience in service desk/technical support position
- Experience in supporting regional/global users will be highly regarded
- ITIL certifications will be desirable
- Customer-oriented attitude with a passion to make a difference
- Permanent opportunity with an established manufacturing company
- Centrally located workplace
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Job Detail
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Job IdJD1362443
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$36000 - 42000 per year
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned