Job Description

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Escalation to L2 Support. General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

Monthly Random Laptop Checks

User Administration: Staff On-boarding, Staff Off-boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

Fault reporting: VPN, Internet Connection

Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings, etc.

Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Send Staff Advisory

Create KnowBe4 User

Daily Firewall Security Checks

Daily Sign-In Checks ( 3CX Support, Asset Management)

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required.

Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

Job Requirement

Requirements:-


Diploma Holders in IT Experience in Helpdesk Support is preffered #

2. SKILLS

Job Overview

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Date Posted September 6, 2025
Location Islandwide
Offered Salary: $2800 - $3000 / month
Experience 1
Qualification Diploma
Position Level Executive
Number Of Vacancies 5

WSH Experts Pte Ltd