Helpdesk Support Specialist L1/l2 J42862
Singapore, Singapore
Job Description
We\'re looking for Helpdesk Specialist looking to support large scale public fronting application.
- 5 days work week (Mon - Fri).
- Attractive remuneration package.
- Achieve work life balance whilst working in an open, fast-paced environment.
- Provide L1 or L2 support by helping to resolve basic customer enquiries.
- Collecting general information about customer case and escalate to L3 support.
- Collate repeating cases for analysis and tracking.
- Maintain and update knowledge base of customer queries and solutions.
- Perform simple manual testing on software portal.
- Minimum Diploma in any Information Technology related field.
- Working experience on ticketing systems using JIRA/Zendesk.
- Knowledge on Appian, Ruby on Rails or ReactJS will be advantageous.
- Customer service oriented.
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Job Detail
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Job IdJD1383037
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned