Job Description

MISSION
The High End Client Experience Intern will be an integral part of the High End business team, playing a key role in the management and organization of High Jewellery events as well as continuous effort in elevating client experience.
KEY RESPONSIBILITIES
High Jewellery Events and Local Activations Management

• Pre-event and onsite client management
• Support Retail teams with the planning and management of complete hospitality arrangement during High Jewellery events to ensure seamless client experience
• Working closely with appointed agency to curate personalised client experience to elevate client journey and boost client loyalty
• Onsite support during High Jewellery events
• Support post event reporting and analysis
• Vendor management and payment processing

Elevate Local Client Experience

• Work closely with CRM and Retail team to conceptualise and develop gifting strategy
• Support Retail teams with their High End client development process, e.g. to propose relevant client treatment ideas based on client profile
• Recommending and tailoring unique experiences through close collaboration with local agencies or external parties
• Support client travel and lifestyle requests such as, but not limited to flight, hotel and restaurant bookings within our markets or abroad

YOUR PROFILE

• Work experience in Luxury Retail, Hospitality Events or Customer Engagement preferred
• Demonstrates high attention to details and a deep understanding of luxury standards
• Strong project management and communication skills
• Strong problem-solving skills, adapts quickly and works well under pressure
• A positive mindset and 'can do' attitude are of utmost importance

How Do We Keep You Smiling?

• A great opportunity to be a part of a dynamic and diverse team that goes beyond the extra mile to create bespoke Client experiences and journeys whilst adhering to the high level of standard and excellence of the Maison
• Exposure to High Jewellery event and commercial activities within a worldclass Maison

Your Journey With Us:

• After being shortlisted, you will meet the Talent Sourcing Manager to get to know YOU
• You will then have the opportunity to meet with the hiring manager to assess your fit to this role and give you as preview as well of the team dynamics and company culture
• If you are the successful candidate, discover and immerse yourself in our beautiful Maison Cartier

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Learn more about life at Cartier
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont