In this exciting customer facing role, you will foster strong working partnerships with members of the Cisco Services Delivery team, key customer partners, Cisco Account/Sales team and the broader services organization, and act as the primary technical support person for incident management of critical issues at the network level. You will be responsible for providing sophisticated network level services related to reactive issues to Cisco Guide Care accounts. You will also focus on diagnostics, root cause analysis, as well as, recommendations for preventative measures with the goal to result in a more efficient, reliable customer network.
Core Work are: * Network Problem Resolution
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