Job Description

Job Function

Warehouse and Cold Chain Management

Job Summary

The Higher Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.

Resourceful and analytical, he is required to analyse customer needs and convince customers to adopt proposals.

Job Responsibilities/Key Tasks(External)

Business Administration Operations

• Manage stakeholders to monitor completion of requirements and activities
• Participate in value-based culture and a culture of accountability in the organisation
• Adhere to organisation\'s governance, compliance issues and reporting processes
• Adhere to organisation\'s data governance and protection processes
• Lead teams in the workplace
• Review allocation of resources in support of different business activities
• Optimise use of allocated resources
• Coordinate operational policies, standards and procedures
• Execute risk mitigation plans
• Develop resource plans within business activities
• Develop incident or crisis management plans to ensure gaps are mitigated

Business Process/Continuous Improvement

• Analyse risks associated with different approaches of process changes
• Engage senior management for buy-in to implement solutions identified
• Execute business processes improvement solutions
• Adhere to corporate social responsibility policies for logistics operations
• Execute environmental protection policies and procedures
• Coordinate products through product lifecycle
• Ensure adherence to business requirements throughout project lifecycle
• Develop measures using quality management knowledge to enhance quality standards

Safety and Health

• Manage WSH activities to ensure department\'s compliance to requirements
• Perform safety and health risk assessment
• Coordinate corrective actions to address areas of non-conformance to WSH standards
• Address WSH risks from assessment reports to determine hazards
• Manage WSH solutioning discussions around suggestions to improve existing processes

Technology Application

• Review areas in logistics operations where technology can enhance processes
• Integrate technology solutions and automations to replace inefficient processes
• Leverage on data analytics to build insights on technology usage

Sales and Customer Service

• Manage key accounts through maintaining close contact with stakeholders
• Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Plan delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Monitor lapses in delivery of logistics services to customers
• Resolve escalated customer relationship management conflicts

Transportation Operations

• Review application of integrated logistics solutions and business management principles to improve overall transport plan

Warehousing, Cargo and Material Handling

• Manage resources to ensure cargo-handling schedules are met
• Manage cargo documentation process according to industry standards or sector requirements
• Develop operational improvements based on performance measures
• Develop methods and techniques to manage time and temperature-sensitive cargo
• Manage time and temperature-sensitive cargo operations

Job Requirements

Proficient in use of MS Office Applications / Microsoft Power Platform Applications

Knowledge of SAP will be an added advantage

Professional Qualifications & Relevant Experience

Degree / Diploma in Logistics / Supply Chain or equivalent certifications

Minimum. 1-3 years of relevant working experience in procurement or purchasing.

ST Logistics