Job Description

About the jobHousing is hard. One size rarely fits all, and it\'s a hell of a process. As the largest flexible housing company globally, Habyt\'s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world - you are in the right place!As a Hospitality Intern, you are a Habyt brand ambassador and will be a part of a high-performing team at Owen House by Habyt, contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction. You will have the chance to explore different areas of responsibilities throughout your time with us, diversifying your experience and knowledge in the hospitality industry. We promise to deliver a great experience for you where individuals are delighted to share your passion in hospitality and zest for life with our guests and colleagues.Your responsibilities will include:Extensive exposure in diverse departments within Hotel Operations, including Guest Experience, Bar Operations, Housekeeping, and Facilities, with particular focus on supporting Guest Experience and Bar Operations.Rotation at Guest Experience:

• Greeting guests and performing check-in and check-out duties
• Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
• Delivering high-quality customer service by listening to guests\' requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
• Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift
• Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
• Monitoring and maximising room inventory to accommodate new sales leads and reservations
• Proactively encourage longer lengths of stay for in-house guests
• Proactively upsell to hit monthly team and individual targets
• Proactively looking for areas for development and improvement for yourself and others
• Updating guest data in the PMS and other IT systems as required
• Ensuring compliance with all SOPs and standards

Rotation at Bar:

• Responsible for all service execution (preparation and serve) at the bar, including coffee, tea, alcoholic & non-alcoholic beverages in accordance with the Owen House standards and recipes, with highest quality and freshness
• Prepare (air fry / oven bake) and serve food and pastries in the morning and/or snack items to be served at the bar
• Monitoring of all stations before and after shifts to ensure compliance, cleanliness, polishing and control of all supplies and equipment
• Handle replenishment and disposal of used stock, and report to Bar Supervisor if requisition is necessary
• Monitoring all operations including all stocks and/or inventory management to ensure they are all sufficient and in good condition for operation and guest service execution
• Preparing all beverages on the menu or as per request of guests; including the selection and mix of ingredients and tasks such as peeling, slicing and garnishing drinks as per the recipes
• Complying with all health, safety and hygiene standards and policies
• Arranges bottles and glasses to maintain an attractive display in the bar area - this includes polishing all glassware and cutlery every shift
• Monitor the guest preferences to propose additions or modifications to the beverage menu
• Have an upsell mindset - continuously look at ways of increasing the bar beverage revenue to ensure exceeding the set budget figures with creative ideas while being mindful of the cost and consumptions
• Find innovative ways of making Sunlight & Moonshine become a great lobby bar

Rotation at Housekeeping:

• Familiarisation of room set-ups and configuration
• Clean and tidy guest rooms, including making beds, dusting furniture, vacuuming floors and/or carpets, and cleaning windows and mirrors.
• Replenish amenities and supplies in guest rooms and public areas, such as toiletries, towels, linens, and refreshments.
• Report any maintenance issues or damages to the appropriate personnel for prompt resolution.
• Adhere to established cleaning schedules and procedures to ensure all tasks are completed efficiently and effectively.
• Follow safety and sanitation guidelines to maintain a clean and hazard-free work environment.

Rotation at Facilities:

• Familiarisation of duties performed by the in-house Maintenance team
• Exposure on frequently reported issues and troubleshooting

The skills, attitude, and experience we require are:

• Pursuing or recently completed a diploma / degree in Hospitality, Hotel Management, or a related field, demonstrating a strong foundation in service-oriented disciplines
• Independent with exceptional customer service and teamwork skills
• Understand the importance of teamwork as well as individual contributing towards a common goal
• Excellent interpersonal, written, and verbal communication skills
• A willingness to work rotating shifts - Shifts are of 5 days/week including weekends, PH, and both morning, afternoon, and night shifts when required
• Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
• Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems

Habyt