Job Description

The Hospitality & Ticketing Coordinator is the central hub for all ticketing operations. You will be responsible for the end-to-end management of the ticketing process for our music events, from initial setup to final reconciliation. This role requires a meticulous and tech-savvy individual who can expertly manage our ticketing platforms, foster strong relationships with our ticketing partners, and provide a premium, white-glove service to our VIP guests.

Key Responsibilities

1. Ticketing Platform & Sales Management:

Build, manage, and maintain all events on primary ticketing platforms Set up event details, including seating maps, ticket types (General Admission, Reserved Seating, VIP Packages), price scaling, and promotional codes. Manage ticket inventory, including holds for artists, sponsors, press, and internal use. Monitor sales in real-time, providing regular, detailed reports to management, marketing, and finance teams. Troubleshoot and resolve any technical issues related to the ticketing platform or customer purchase journey. Oversee the on-sale process, ensuring a smooth and successful launch for the public.

2. Partner Coordination:

Serve as the primary day-to-day point of contact for all third-party ticketing partners and vendors. Communicate key event information, on-sale timelines, and marketing assets to partners. Collaborate with partners to ensure contractual obligations are met and that our events are accurately represented on their platforms. Work with the finance department to ensure timely and accurate sales reconciliation and settlement after each event.

3. VIP Coordination & Guest Services:

Manage the entire VIP ticketing process, from sending private purchase links to fulfilling special requests. Act as the dedicated point of contact for VIPs, agents, artist management, and high-profile guests, handling all inquiries with professionalism and discretion. Maintain and update the master VIP guest list for each event. Coordinate the fulfillment of VIP package elements, such as merchandise, meet & greets, and exclusive access, by liaising with the production and artist liaison teams. Ensure a seamless on-site experience for VIPs, from check-in to departure.

4. On-Site & Administrative Duties:

Assist with the management of the on-site box office operations on show days. Collaborate with the venue and access control staff to ensure smooth entry for all patrons. Handle escalated customer service inquiries related to ticketing. Maintain organized records of all ticketing-related documentation, reports, and communications.

Qualifications & Skills

Required:

1-3 years of experience in a ticketing, box office, or event coordination role, preferably within the music or live entertainment industry. Proven experience working with major ticketing systems Exceptional organizational skills and an impeccable eye for detail. Strong communication and interpersonal skills, with the ability to build and maintain professional relationships. Proficiency in Microsoft Office Suite, particularly Excel (or Google Sheets) for reporting and data analysis. Ability to remain calm and solve problems effectively in a high-pressure, fast-paced environment. Willingness to work flexible hours, including evenings, weekends, and holidays as dictated by the event schedule.

Preferred:

Direct experience managing VIP or hospitality programs. Familiarity with concert and festival operations. Experience in a customer-facing role. A genuine passion for live music and a desire to contribute to creating incredible fan experiences.
Job Type: Full-time

Pay: $2,118.30 - $3,535.10 per month

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Work from home
Work Location: Remote