Lead and manage front office operations to ensure adherence to organisational standards and procedures
Supervise the front office team's service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
Monitor room inventory closely and ensure effective utilisation of rooms
Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
Identify and resolve deviations and irregularities in operations
Plan manpower allocation and ensure smooth operations
Provide coaching and guidance to improve staff work performance
Review systems and processes for workflow and productivity improvement
Requirements
Minimum 2 years of managerial experience in the hotel industry
Passionate in delivering exceptional level of guest service
Strong communication and problem-solving skills
Works well under pressure in a fast-paced environment
People-centric, outgoing, independent, and resilient
* Able to work shifts, including on weekends and public holidays
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