Job Description

Your duties and responsibilities include:


Develop, review and update the policies and procedures for Front Office operations and Housekeeping Department; Conduct and support on-going Training programs for the team, especially On-the-Job Training; Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards; Proactively handle guests' feedback in a professional manner, ensuring resolution to guest satisfaction; Ensure consistent high standard of recognition for all guests; Plan and prepare work schedule for all sections and ensure adequate daily manning according to the Hotel's occupancy; Implement and maintain Front Office procedures, systems and controls and training programs to foster a culture of efficiency and professionalism; Ensure regular and ongoing communications among the team, such as briefing for pre-shift, handover shift, discussions and meetings; Deliver a clear and consistent message to the team on departmental goals to achieve desired results; Be familiar with the roles and responsibilities of all positions within Front Office and Housekeeping, to render coverage to the team as and when required; Ensure property policies are administered with consistency; procedures and documentation are completed and maintained according to Standard Operating Procedures (SOPs) and support peer review process; Lead, mentor, and inspire the team to uphold the company's commitment to service excellence Ensure guest rooms and public areas meet and exceed cleanliness standards through proactive supervision and quality checks Collaborate cross-functionally with departments to support seamless daily operations and service consistency Monitor and report key performance indicators (KPIs), budgets, and expenditures to optimize hotel's efficiency; and * Any other duties as required by the Company or management.