Job Description

Job Responsibilities:

• Manage and oversee all aspects of hotel operations, including Front Office and Housekeeping.
• Establishes clear goals and organizes tasks to prioritize and accomplish objectives effectively.
• Keeps the front-of-house team aligned with key operational goals to drive guest satisfaction and financial success.
• Manages guest complaints, disputes, and grievances to maintain a positive and professional atmosphere.
• Monitors staffing levels to balance guest service quality, operational needs, and financial objectives.
• Maintains continuous communication with employees to align them with business objectives, recognize performance, and drive results.
• Understands the impact of front-of-house operations on overall property financial goals and ensures targets are met or exceeded.
• Keeps updated on room availability and rates while promoting upselling opportunities.
• Reviews no-shows and arrival reports for accuracy, ensuring proper billing and seamless check-in experiences.
• Maintains thorough knowledge of hotel facilities, services, restaurant concepts, pricing, promotions, and guest preferences.
• Supervises front-of-house areas, guiding and motivating employees while fostering collaboration and trust.
• Sets high service standards, empowers employees, and addresses guest concerns to enhance satisfaction and retention.
• Implements customer recognition programs, enforces policies, and ensures adherence to operational procedures.
• Supports staff development through training, mentoring, hiring assistance, and performance management.
• Shares relevant updates, analyzes issues, and participates in meetings to drive continuous improvement.

Job Requirement(s):

• Possess Diploma or Bachelor in Hospitality Management, Business Administration, or a related field preferred.
• Minimum 7 years of experience in front office operations or similar hospitality leadership role
• Ability to handle guest complaints and staff disputes professionally.
• Strong understanding of hotel front desk operations, reservations, and property management systems.
• Familiarity with guest service protocols, industry regulations, and customer experience best practices.
• Ability to lead, train, and motivate a diverse team to achieve operational excellence.
• Strong interpersonal skills and a passion for delivering outstanding guest experiences.
• Excellent verbal and written communication skills to interact with guests, employees, and management.
• Available to be on standby during weekends or public holidays in case of emergencies.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.**We regret to inform that only shortlisted candidates would be notified.Kuan Mei YangRegistration Number: R24124509EA License No: 06C2859 (MCI Career Services Pte Ltd)Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?Which of the following types of qualifications do you have?How many years' experience do you have as a Hotel Operations Manager?Company profileMCi Career Services4.1xc2xb7Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.200701947WEA No.06C2859

MCI Career Services