Job Description

Company DescriptionFounded in 2008 by Serge Trigano and his sons Jxc3xa9rxc3xa9mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.Whatever your role, we're all here to make the customer experience as unforgettable as possible.Our mission: to bring little moments of happiness to people.Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.Our commitment to diversity and inclusion:Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.Would you like to do the opening of our Mama Shelter Zurich?THE MISSION?Mama does not compromise with cleanliness and hygiene! xf0x9fxa7xbcxe2x9cxa8 You are the person she trusts to pamper her establishment with one essential objective in mind: customer satisfaction. xf0x9fx8fx86You are responsible for the quality of the maintenance in the rooms xf0x9fx9bx8fxefxb8x8f and common areas. xf0x9fx8fxa2Thanks to your sense of detail, Mama will remain as good as new, ensuring our guests can have a perfect experience. xf0x9fx91x8cDirect coordinator between the subcontracting company & Mama, you control the work carried out and ensure the proper application of the cleaning contract. xf0x9fx93x8bYou coordinate with the various internal and external services. xf0x9fxa4x9dYou're in charge of the orders for the laundry xf0x9fxa7xba and non-consumables xf0x9fxa7xb4 (hospitality products and equipment in the room).As a head of service, you are on the lookout for any malfunctions xe2x9axa0xefxb8x8f, comments xf0x9fx93x9d, and customer complaints. xf0x9fx99x8bxe2x80x8dxe2x99x82xefxb8x8fxf0x9fx93xa2QualificationsMADE FOR YOU? ONLY IFxe2x80xa6

• You know how to manage pressure and stress; Master Yoda taught you everything. xf0x9fxa7x98xe2x80x8dxe2x99x82xefxb8x8fxf0x9fxa7x98xe2x80x8dxe2x99x80xefxb8x8f

• With a strong sense of communication xf0x9fx93x9e, you take on the role of intermediary between your management and the subcontracting company.

• Your strength is anticipation and organization on all subjects! xf0x9fx93x85

• Excellent manager xf0x9fx93x8a; you've mastered cost control, figure analysis & productivity optimization.

• You are good at delivering the Mama experience to suppliers and service providers; you have great relationships, and they love you! xe2x9dxa4xefxb8x8f

• Rigorous & honest, you know how to manage lost objects perfectly xf0x9fxa9xb2 and do everything possible to find their owner. xf0x9fx91xb4

• You want to be at the heart of the action with your team, and not always alone at your office.

• Diplomatic and attentive, you work hand in hand with the other departments. xf0x9fx92xbc

• You know how to motivate a team xf0x9fx92xaa: the morning briefing is bright and effective.

• Confidentiality is important to you xf0x9fxa4xab, what happens at Mama stays in Mama.

• Mr. Clean has nothing on you! xf0x9fx98x89

• You have natural authority with a heart of gold. xf0x9fxa5xb0

• You have knowledge of Opera Cloud.

• With a sense of taste and aesthetics, you have thought of an answer to the question: How many colors can be combined?

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture

Accor