Job Description

Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives. Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives. Conducts training classes regarding safety, security, department procedures and service guidelines. Schedules staff work schedules and duties according to productivity standards and forecasted occupancy monitors staff's adherence to schedules and duties. As assigned by the Housekeeping Manager, prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads. Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction. Investigates complaints regarding housekeeping services and takes corrective actions. Establishes and maintains cost control system for linen and cleaning supplies inventories, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel. Compiles and reports information on housekeeping activities and expense. Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates. Ensures hotel is in compliance with all government laws. Job Requirement: Minimum four years housekeeping experience with at least two years as a Housekeeping Supervisor in a high volume hotel environment. Has experience in managing outsourced housekeeping services. E.g. Laundry/public area. Strong communication, decision-making, organization and leadership skills. Ability to perform effectively under high pressure, self-motivated, high energy and enthusiastic. Able to do shift work work on weekends, eve/public holidays as and when assigned.