Job Description

Main Responsibilities * Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to the hotel's standard and to ensure the achievement of departmental pr Main Responsibilities Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to the hotel's standard and to ensure the achievement of departmental productivity objectives. Assist Cabin Crew Manager with training regarding safety, security, department procedures and service guidelines. Schedules staff work schedules and duties according to productivity standards and forecasted occupancy monitors staff's adherence to schedules and duties. As assigned by the Cabin Crew Manager, prepares reports about room occupancy, department expenses, and inventories and shares data with appropriate department heads. Responds quickly to guest requests/complaints in a friendly manner and follow up on appropriate requests or complaints to the relevant team member or manager. Investigates complaints regarding housekeeping services and takes corrective actions. Manages the Guest Lost and Found Logs together with the Cabin Crew Manager. Perform tasks as assigned by the Cabin Crew Manager. Knowledge, experience, skills required Minimum two years of housekeeping experience with at least one year as a Housekeeping Supervisor in a high volume hotel environment. Experienced in managing an organized labor work force Has experience in managing outsourced housekeeping services. E.g. Laundry/public area. Strong communication, decision-making, organization and leadership skills. Ability to perform effectively under high pressure, self-motivated, high energy and enthusiastic. Excellent written and verbal communication and customer service skills. Knowledge of hotel operations, security and safety programs, associate relations, repairs, maintenance. Computer literate and working knowledge of property specific applications. Able to do shift work work on weekends, eve/public holidays as and when assigned.