Job Description

There\xe2\x80\x99s nothing complicated about dealing with business people. They\xe2\x80\x99re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who\xe2\x80\x99s left her laptop cable in the cab. Or Mario, who\xe2\x80\x99s secretly missing his cats. The early riser, who\xe2\x80\x99s first in the gym. The sales team preparing for the \xe2\x80\x98big pitch\xe2\x80\x99 over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

What\'s the Job?

As a Housekeeping Supervisor, you are meticulous and have an eye of detail. You are in charge of rooms assignment and checking of rooms to ensure the room cleanliness are complied before they are released to welcome our guests. You are patient in guiding and supporting the room attendants and is ready to train them to comply with the needed brand standards whenever neccessary.

Your Day to Day

Guest experience

• Supervise the implementation of housekeeping standards and procedures related to bedroom, bathroom, valet, cleaning services and linen maintenance
• Ensure guest valet is processed and delivered in a timely manner
• Manage all special requests made by guests
• Ensure consistency within the department and manage lost property in the hotel

Financial

• Help prepare and monitor the hotel\xe2\x80\x99s annual budget with a focus on increasing profitability
• Aware of financial targets
• Recycle whenever possible and enforce cost saving measures to team members

People

• Attend meetings and conduct training sessions as required
• Liaise with departments for guest and hotel requirements
• Solve employee grievances
• Work with superior with all team member related matters to ensure productivity

Responsible business

• Ensure all procedures are conducted safely and in accordance to OH&S guidelines
• Maintain a current and thorough knowledge of all housekeeping systems
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Log security incidents and accidents in accordance with hotel requirements
  

Ideally, you have a Diploma in Hospitality & Tourism and you have worked as a Housekeeping Supervisor for at least 1 year. You are able to work rotating shifts.

We\xe2\x80\x99ll reward all your hard work with a great salary and benefits \xe2\x80\x93 including a uniform, great room discount and superb training.

Join us and you\xe2\x80\x99ll become part of the global IHG family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. Apply with us today!