Job Description

Company Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don\'t do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.



& Requirements

The Housekeeping Supervisor is responsible for maintaining the cleanliness of public areas and guests rooms/ suites, leaving a positive impact on the guest experience through the active supervision of room attendants. He/she is responsible for the daily housekeeping operations, ensures sufficient supplies and maintains cleaning standards of all areas.

Primary Responsibilities

Maintains the cleanliness of hotel premises and guests rooms

\xc2\xb7 Supervises the upkeep of the entire property premises to maintain an immaculate and luxurious state according to the property Brand standards. Priority and full attention are to be given for VIP arrivals.

\xc2\xb7 Ensures the smooth operations of all Housekeeping sections

Ensures all rooms are well maintained and cleaned according to standards.

\xc2\xb7 Ensures all crash programmes are observed by the team.

\xc2\xb7 Conducts room checks on cleanliness before room is released for new arrivals.

\xc2\xb7 Inspects occupied rooms.

\xc2\xb7 Ensures guests corridors are clean, well maintained and neat at all times.

\xc2\xb7 Ensures room attendants have sufficient supplies for room making.

Provide a guest experience that exceeds residents\xe2\x80\x99 & guests\xe2\x80\x99 expectations

\xc2\xb7 Ensures guests receive the experiences as per Brand Standard Operating Procedures (SOP), local SOPs as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.

\xc2\xb7 Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members

Supervision of the Housekeeping Team

\xc2\xb7 He/she will focus on the well-being, safety, training and development needs of colleagues.

\xc2\xb7 Supports team during high house with room making when required.

\xc2\xb7 Able to support Housekeeping Coordinator from time to time.

Qualifications

Certificate or Diploma in Hospitality or related field

Minimum 2 years in housekeeping position, minimum 1 year as Supervisor

Housekeeping/Supervisory experience in luxury hotel/resort preferred

Certified Trainer or on Job Trainer preferred

Additional Information

Technical skills for Housekeeping/Laundry

Supervisory and leadership skills \xe2\x80\x93 collaborative, enabling, and entrepreneurial

Confident and good interpersonal skills to handle all levels of communication to colleagues and guests

Able to solve problems/make decisions within scope

Attention to details especially on cleanliness and room presentation

Able to work independently, reliable and self-directed

Flexible and able to embrace and responds to change effectively

Accor