Job Description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore\xe2\x80\x99s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

• Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
• Ensure that Room Attendants\xe2\x80\x99 cleaning quota, linen count and missing items are accurate and recorded.
• Monitor Housekeeping ambassadors\xe2\x80\x99 performance to ensure that guests receive prompt and courteous service.
• Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department\'s Operations Manual.
• Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
• Plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
• Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget.
• Ensure that the Department\'s Operational Budget is strictly adhered to and that all costs are strictly controlled.
• Assist the Assistant Housekeeper in the daily checking of rooms and public/Heart of House areas to specified performance standards.
• Ensure VIP rooms are prioritised, checked by a minimum of two people.
• Monitor the productivity of your team. Motivate and support them, leading by example and helping them to reach targets in place.
• Create rosters and process timesheets to meet deadlines, ensuring accuracy.
• Complete daily room allocations for the Housekeeping team, ensuring productivity targets are in line with budget.
• Openly communicate with ambassadors ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.

• Minimum of 2 years\xe2\x80\x99 experience
• Ensure neat, clean and functionally operating department at all times.
• Manage the Hotel\xe2\x80\x99s assets in all areas to protect their long term investment value.
• Maintain a register of all service equipment maintenance and breakages; ensure that regular programmed maintenance is carried out to manufacturers\xe2\x80\x99 specifications.
• Report any loss or damage to Hotel, guests or ambassador assets on the appropriate incident report form.
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to company internet and email policy
• Ensure hotel, guest and ambassador information or transactions are kept confidential during or after employment with the company.

AccorHotel