Housekeeping Supervisor

Singapore, Singapore

Job Description


Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore\xe2\x80\x99s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.


  • Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
  • Ensure that Room Attendants\xe2\x80\x99 cleaning quota, linen count and missing items are accurate and recorded.
  • Monitor Housekeeping ambassadors\xe2\x80\x99 performance to ensure that guests receive prompt and courteous service.
  • Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department\'s Operations Manual.
  • Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
  • Plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
  • Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget.
  • Ensure that the Department\'s Operational Budget is strictly adhered to and that all costs are strictly controlled.
  • Assist the Assistant Housekeeper in the daily checking of rooms and public/Heart of House areas to specified performance standards.
  • Ensure VIP rooms are prioritised, checked by a minimum of two people.
  • Monitor the productivity of your team. Motivate and support them, leading by example and helping them to reach targets in place.
  • Create rosters and process timesheets to meet deadlines, ensuring accuracy.
  • Complete daily room allocations for the Housekeeping team, ensuring productivity targets are in line with budget.
  • Openly communicate with ambassadors ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.
Qualifications
  • Minimum of 2 years\xe2\x80\x99 experience
  • Ensure neat, clean and functionally operating department at all times.
  • Manage the Hotel\xe2\x80\x99s assets in all areas to protect their long term investment value.
  • Maintain a register of all service equipment maintenance and breakages; ensure that regular programmed maintenance is carried out to manufacturers\xe2\x80\x99 specifications.
  • Report any loss or damage to Hotel, guests or ambassador assets on the appropriate incident report form.
  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to company internet and email policy
  • Ensure hotel, guest and ambassador information or transactions are kept confidential during or after employment with the company.

AccorHotel

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Job Detail

  • Job Id
    JD1406375
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned