Job Description

About the Role The Team Leader reports to the Supervisors/ Executive/ Assistant Contract Manager/ Contract Manager and is responsible for his/ her subordinates who are the Senior Facility Services Sp About the Role The Team Leader reports to the Supervisors/ Executive/ Assistant Contract Manager/ Contract Manager and is responsible for his/ her subordinates who are the Senior Facility Services Specialist, Facility Services Specialist, housekeepers and project staff. Job Responsibilities Project a professional image at all times. Practice Greet, Smile and Thank (GST) patients, staff and all who come into contact. Ensure the team complies with grooming standards and adhere on Health & Safety requirements in respect of uniforms and safety work practices as well as procedures to provide a clean, safe working environment. Check and update daily attendance of staff reporting for duty and deploy staff to respective area and ensure that all areas are adequately manned. Conduct daily briefing and provide reminders and to ensure that staff are up to date with daily information and instructions. Conduct daily inspections of all areas including rooms under supervision to ensure that all Environmental Services assignments are carried through. Coordinate fault reporting and repairs between users, housekeepers and FME Department. Troubleshoot equipment malfunctions. Review and ensure completion of maintenance cleaning requests is completed within the specified standards, and within the agreed time frame and frequency. Ensure that staff supervised is issued with appropriate tools and equipment in excellent working condition to undertake their duties. Check and update records of cleaning materials such as mops and cleaning cloths submitted by housekeepers. Ensure sufficient stocks at all times. Check daily reports (e.g. FSS Daily Reports, Housekeepers Daily Worksheet, Turnover Time, etc) and follow up accordingly. Keep track on overtime performed by housekeepers, calculate and submit the details to admin office (payroll) for processing and payment (twice monthly). Prepare and maintain records of staff supervised (i.e. timesheets, tasks records, materials and clothing issues, etc). Prepare and submit daily/ weekly/ monthly reports. Coach and train staff in need so that their performance would meet standards stipulated. Enforce safety rules and regulations. Promptly report accidents/ incidents to the superior without delay. Coordinate customers' feedback and requests and ensure that there is a follow up to the complaints and requests. Attend and participate in staff meetings and training to keep track with changes in cleaning procedures and disseminate such information to staff under supervision. Undertake any duties/ projects, etc as and when requested by the Supervisors/ Executive/ Assistant Contract Manager/ Contract Manager. Job Requirements Secondary School Education or closely related field with minimum 2 or more years of supervisory experiences with emphasis on complete cleaning in a hospital environment, large facility services industry or large commercial contracts. Candidates without the above minimum requirements on education but with relevant experiences can be considered for the position. Ability to thrive in a fast-paced challenging hospital environment and with the ability to organize, manage, supervising a small group of staff for facility services projects. Require long periods of standing, walking, bending when inspection of walk and ability to follow oral instructions, read and comprehend written instructions to carry out assignments. Knowledge of training of buffer, vacuum, shampooer and other cleaning activities will be an added advantage. Able to commit to 6 days work week(Rotating off day) | 11pm -7.30am.