Job Description

Job Summary

The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.

Main Scope of Work

Business Process and System Change Management

Monitor the status of Change Requests (CRs) from initiation to implementation. Coordinate with various parties to address issues impeding CR progress. Oversee and provide inputs for requirement gathering, including managing. Authorization, workflow, interface, and enterprise architecture. User experience requirements in accordance with governance policies. Review CR requirements and impacted objects, and assess proposed solutions to ensure they are optimal, scalable, and compliant with standards. Propose and facilitate test cases for CR testing, ensuring comprehensive coverage across: User Acceptance Testing (UAT) Integration Testing (interfaces and web services) Regression Testing Common Operating Environment (COE) Testing Facilitate and conduct HR systems training for end users.

Change Request (CR) Approval and Governance

Support the CR approval process, including: Coordinating endorsements and responses to approving parties. Preparing Approval of Expenditure (AOE) documents where required. Manage any new requirements or changes that arise during CR implementation.

System Operations and Vendor Management

Monitor and track progress of outstanding tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor. Ensure timely and complete resolution of all system issues and deliverables according to program standards. Identify and manage risks, mitigation strategies, change control, and escalate issues to the Project Manager (PM) or Ops Manager as necessary. Collaborate with HR systems maintenance teams and cross-functional partners (e.g., OSIT/WOG teams). Support data verification, rectification, and other technical tasks during system fixes when required.

Analytical and Operational Support

Provide analysis and consultation to resolve operational, data, and audit-related issues. Support users and auditors in generating report variants, preparing briefing materials, and handling data profiling and extraction requests. Assist in system migration activities and address data-related challenges. Payroll and Allowances Management Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing. Oversee service scheme policies and related payments such as contract gratuity, Inspire funds, and pensions. Administer retention bonus policies, including milestone and exit payments, and manage any adjustments as required.

Qualifications

Education:

At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.

Required Competencies

Strong knowledge of information technology, particularly SAP HCM ERP. Excellent planning, coordination, and project management skills. Strong written, verbal communication, and presentation abilities. A responsible, proactive, and collaborative team player. Proficient in Microsoft Office Suite and Microsoft Project. Experience with Business Process Model and Notation (BPMN) tools is advantageous. Good understanding of data design in SAP HCM or HCM SaaS preferred. Analytical mindset with a keen interest in identifying and resolving root causes of issues. Strong understanding of business process management is advantageous.

Required Working Experience

Minimum 3 years of working experience in Information Technology. At least 1 year of hands-on experience in SAP ERP or HCM SaaS systems. * Prior experience with SAP HCM ERP is highly preferred.