Job Description

1. Strategic HR Leadership

Develop and implement HR strategies aligned with business goals of the food court operations. Advise senior management on workforce planning, manpower budgeting, and organizational development. Drive HR initiatives to improve staff retention, productivity, and employee satisfaction.

2. Talent Acquisition & Management

Oversee recruitment, onboarding, and retention of service crew, kitchen staff, outlet managers, and support teams. Build partnerships with recruitment agencies, polytechnics, and industry networks to ensure manpower supply. Implement succession planning and career development frameworks.

3. Employee Relations & Engagement

Foster a positive work culture, resolve workplace disputes, and mediate staff-management conflicts. Develop and roll out employee engagement programmes, training workshops, and performance recognition initiatives. Ensure fair and consistent application of HR policies across all outlets.

4. Compliance & HR Operations

Ensure compliance with Singapore MOM regulations (work passes, CPF, leave entitlements, working hours, etc.). Oversee payroll administration, employee benefits, and HRIS systems. Keep updated with changes in employment laws, workplace safety standards, and F&B licensing requirements.

5. Training & Development

Develop training roadmaps for service staff, outlet supervisors, and management trainees. Implement skills upgrading programmes (WSQ, food hygiene certifications, customer service training). Monitor effectiveness of training and ensure continuous improvement.

6. Performance & Compensation Management

Establish performance appraisal systems for food court staff. Design competitive compensation and benefits structures tailored to the F&B industry. * Propose incentive schemes linked to sales, service quality, and customer satisfaction.