Job Description

Manager, Human Resources, Employee Experience & Workforce Transformation
Reports to: Deputy Director, HR, NHG Population Health
About NHG Population Health
The NHG Population Health Campus brings together NHG Health's ?population health efforts to better serve our 1.5 million assigned residents in the whole of Central and North Singapore. NHG Population Health partners our hospital campuses, specialty centres, GPs and community providers, to join up care, integrate health and social care, take a preventive health strategy and support ageing in place.
Our HR vision is "HR Anytime, HR Anywhere" and we make employee experience (EX) the centre of everything we do as we design our new HR Target Operating Model.
The Role
The HR Manager will work hand-in-hand with the Deputy Director to deliver key priorities in policy, employee relations, workforce transformation, employee experience, and HR communications.
This is a role for someone who thrives on variety - one day drafting new policy frameworks, another day coordinating a transformation project across different business units or developing HR comms that bring clarity and connection to employees. You will be a doer, problem-solver, and trusted partner, ensuring that our new HR model is not only designed but also implemented effectively.
Key Focus Areas & What You'll Do
1. Policy & Governance

• Support the Deputy Director in drafting, updating, and communicating HR policies.
• Conduct benchmarking and research to ensure policies remain progressive and future-ready.
• Coordinate policy roll-outs, FAQs, and training for HRBPs and line managers.

2. Industrial & Employee Relations Support

• Assist in managing employee relations cases, preparing documentation and reports for investigations, grievances, and whistle-blowing cases.
• Track case outcomes and identify trends to inform proactive interventions.
• Liaise with HRBPs to ensure consistent application of IR/ER frameworks.

3. Workforce Transformation Project Coordination

• Support cross-mission workforce transformation projects - from planning workshops to tracking milestones and reporting progress.
• Analyse workforce data and trends to inform project recommendations.
• Coordinate with leaders and HR teams to ensure smooth implementation.

4. Process Excellence & Employee Experience

• Map and review HR processes, identifying friction points and opportunities to improve EX.
• Gather employee feedback on HR services and propose improvements.
• Partner with Shared Services and HRBPs to roll out employee-friendly processes and digital tools.

5. Change, Communications & Engagement

• Develop HR comms materials (FAQs, toolkits, videos, infographics) that support change initiatives.
• Support engagement campaigns that bring HR strategy to life for employees.
• Track effectiveness of HR comms through feedback and analytics.

About You

• Experience: 6-10 years in HR, with exposure to policy, employee relations, projects, or HR communications.
• Skills: Strong project coordination, analytical ability, and written communication.
• Mindset: Curious, proactive, and comfortable managing complexity.
• Collaborator: Able to work with multiple stakeholders and build trust quickly.
• Doer: Detail-oriented, execution-focused, and committed to follow-through.

Why Join Us
This is a rare chance to shape the future of HR in a national healthcare movement. You will gain exposure to the full breadth of HR specialisms, work closely with senior HR leadership, and directly contribute to making employee experience the core of how NHG Population Health operates.

Skills Required