Job Description

Overview

We are looking for an experienced

HR Service Delivery Manager

to lead and execute the end-to-end scope of HR services across internal teams and external service providers. In this role, you will ensure HR service excellence and alignment to both business and talent priorities. You will be responsible for driving process improvements, enhancing employee experience, and enabling HR operational strategies through data, benchmarking, and best practices.


This is a critical role that requires strong collaboration across cross-functional stakeholders, regional teams, and centers of excellence. If you're someone who enjoys solving problems, influencing outcomes, and bringing clarity to complexity -- we'd love to hear from you.

Key Responsibilities

Lead delivery of HR services across employee lifecycle processes, ensuring service quality, compliance, and a consistent employee experience. Partner with internal stakeholders and external vendors to align delivery to HR strategy and business needs. Identify improvement opportunities in current HR processes; design and implement scalable and efficient solutions. Use benchmarking data and market best practices to drive continuous enhancement of service delivery models. Support and drive complex programs or transformation initiatives involving multiple stakeholders and workstreams. Maintain a strong understanding of the business context, applying HR expertise to support strategic talent priorities. Proactively manage risks, resolve operational challenges, and ensure compliance with regulatory and company policies. Act as a change agent -- support the rollout of new HR programs or tools, and help stakeholders navigate change effectively.

Required Experience & Skills

Proven experience working across both operational and strategic HR projects in a fast-paced, matrixed environment. Solid background in

project planning, execution, and stakeholder engagement

across a variety of functions. Ability to manage complex, cross-functional initiatives and see them through to completion. Effective at

navigating ambiguity

, influencing without authority, and building trusted relationships at all levels. Strong understanding of

HR processes, systems, and delivery models

, preferably in a shared services setup. Familiarity with

performance management

,

talent processes

, and key

HR systems/terminologies

. Strong

communication, interpersonal, and analytical

skills. Experience working successfully in

virtual and global team environments

.

Preferred Qualifications

Knowledge of Accenture's business and org structure is a plus. Exposure to

Technology HR services

, especially demand/supply planning, is beneficial. Prior experience leading or supporting

employee journey management, talent development, or service design

initiatives. Background in

compliance, organizational change, or leadership development

will be advantageous.

Key Skills

Service Delivery & HR Operations Program/Project Management Stakeholder & Vendor Management Strategic HR Leadership Journey Management & Talent Development Service Framework Design Change Management Regulatory & Risk Compliance * Supply & Demand Planning