Job Description

The HR Service Desk Administrator plays a key role in ensuring the smooth resolution of HR inquiries across Macquarie’s global employee base. In this role,

• You will be responsible in providing first level resolution on the following concerns: Preboarding (PageUp, Applicant queries, Referral), Onboarding (Employment Screening, Mobility, Psych Assessment), Benefits, Data Management, Performance, Learning, HRIS, Payroll, Salary Packaging and Leave Management, Remuneration & Rewards, Reporting / Metrics, External clients (e.g., applicants, 3rd party, terminated employees etc.)
• Ensure assigned cases are responded to within defined SLA and with a high level of accuracy and customer support, Re-assign cases to Tier 2, process owner or alternate escalation as appropriate
• Establish working relationships with key HR stakeholders and Participate on HR Service Desk projects and initiatives as required.

We would like to hear from you if you have:

• Understanding of Macquarie Group policies and systems associated with specific job responsibilities;
• Adheres to shifting schedule
• Strong communication skills – verbal and written (in English);
• Problem solving skills and customer service
• Strong Microsoft Office skills – specifically Outlook, Excel and Word
• High attention to detail / accuracy
• Ability to adapt quickly and develop new knowledge
• Operational excellence mindset; Good at managing tasks through to completion
• Ability to work autonomously on allocated tasks with the ability to escalate issues clearly and concisely where necessary
• Collaborative, team-based work style and Relative experience on HR Service desk in a shared services or captive industry will be highly regarded but is not essential.

About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group’s purpose is to power the entrepreneurial enterprise. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future. Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we’re a truly global organisation. You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.


Job no: COG-965524
Work type: Permanent - Full time
Location: Manila
Category: Junior
Group: Corporate Operations Group
Division: Operations
Recruiter: Pat Castro
Opening Date: 08/6/2022