Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
Ensure employee inquiries are properly researched and handled in the most complete and professional way.
Connect with employees by phone and email to explore their needs and determine level of support required.
Use your exceptional analytical skills to research and resolve complex and sensitive issues.
Take ownership in the employee experience and contribute directly to the company culture for all employees.
Obsess over the customer experience in every interaction.
Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
Requirements:
Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS. Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources. Bachelor\'s degree or equivalent and relevant work experience
Kang Abelene Marianne Mrs Rozario Abelene Marianne
EA License No.: 02C3423 | Personnel Reg No.: R2089914
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