Job Description

Responsibilities:Manage the enquiry email account to address issues pertaining to SuccessFactors (SF) account activation, use of the system, application of various modules

• Respond to the enquires within 24 hours for simple and straight forward cases. For queries that need further investigation and review, to respond to the enquirer as soon as a solution has been obtained.
• Where email correspondence poses challenges, other modes of communication such as teams, WhatsApp messaging or phone calls may be used.

Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendor to resolve them

• Work in partnership with the various stakeholders to resolve the issues raised.
• Provide solution to the enquirers.

Categorize / compile issue/queries list and update the FAQs / User Guides etc, arising from the issues/queries reported

• Work in partnership with the different stakeholders within HRTD and align the policies / guidelines for the different employee groups.
• Provide support in admin matters or other ad-hoc duties.

Support the issues arising from the implementation of Automated Identity Access Management (AIAM)

• Serves as the first point of contact for day-to-day operational issues related to AIAM.
• Arrange meeting and clarify issues with the AIAM project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised.

Period:

• 6 months

Location:

• Buona Vista

Working Hours:

• Monday to Friday, 8.30am - 6pm

Salary:

• up to $4000

Requirements:

• Minimum diploma / degree in any discipline, preferably in Information Technology
• Proficient in MS Office and Excel.
• Experience with HR systems would be an advantage.
• Self-motivated, resourceful, diligent with good verbal and written skills.
• Passion for problem-solving, strong interpersonal skills, people-oriented and customer service focused.
• Team-oriented mindset with an openness to constructive feedback.
• Ability to mutli-task and to break down technical processes and deliver clear, step by step instructions.
• Eagerness to learn new technologies and systems.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):tracy@successhrc.com.sg (Reg No: R1107390)Please ensure that applications sent through email are no bigger than 1Mb.We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W:

Success Human Resource Centre